This is an exciting opportunity to work across a broad range of technologies while delivering exceptional support and contributing to innovative IT projects.
About the Role
As a Systems Engineer, you'll provide Level 2-3 technical support to business clients, ensuring their IT environments remain secure, reliable, and high-performing. You'll troubleshoot complex issues, implement new technologies, and work closely with clients to deliver outstanding service.
Key Responsibilities
- Provide Level 3 technical support via phone, email, remote access, and onsite visits.
- Diagnose and resolve hardware, software, networking, cloud, and cybersecurity issues.
- Support and manage Microsoft 365, Entra ID, Intune, Azure, Windows Server, and desktop environments.
- Assist with implementing new infrastructure, cloud solutions, and network services.
- Maintain technical documentation and knowledge base articles.
- Accurately record and manage support requests using a ticketing system.
- Collaborate with internal teams to deliver projects and exceptional customer outcomes.
- Stay current with emerging technologies and industry best practices.
You'll be a customer-focused IT professional who enjoys solving technical challenges and building strong relationships with clients.
- 3+ years' experience in a Level 2 or Level 3 support role within a Managed Service Provider (MSP).
- Strong troubleshooting skills across Microsoft and cloud technologies.
- Experience with Microsoft 365, Entra ID, Intune, Azure, Windows Server, and networking.
- Exposure to cybersecurity solutions and best practices.
- Excellent communication and customer service skills.
- Ability to manage competing priorities in a fast-paced environment.
- A proactive attitude with a genuine passion for technology and continuous learning.
If you're looking for a role where you can develop your technical skills, work with a broad range of technologies, and make a real impact for clients, we'd love to hear from you.
Apply today and take the next step in your IT career.