St Kilda based Managed Service company is seeking an Operations & Service Manager to join their leadership team and be responsible for both the
quality and consistency of day-to-day service delivery, and the operational systems, processes, and structure that enable scalable and efficient service delivery across the business.
This role ensures that service delivery is predictable, professional, and aligned to SLA expectations, while the business operates with clear processes, strong operational discipline, and measurable performance.
The Core Responsibilities of the role are:
- Service Delivery Ownership
- Technician Performance & Leadership
- Workflow & Service Process Ownership
- Operational Performance & Efficiency
- Process Ownership & Governance
- Resource & Capacity Planning
- Tools, Systems & Data Ownership
- Financial & Commercial Operations
- Vendor & Operational Coordination
- Reporting & Accountability
Skill / background to be considered:
-
Background working within a small /mid tier MSP
- Strong leadership and accountability
- Operational and systems thinking
- Commercial awareness and data-driven mindset
- Excellent communication skills
Operations / Service Delivery Manager
Operations / Service Delivery Manager
Contract Type:
Full Time
Location:
Industry:
Contact Name:
Joshua Moles
Contact Email:
jmoles@pathfinderrecruitment.com.au
Contact Phone:
Salary Type:
Year
Date Published:
17-Jun-2026